Messenger Integration
Connect your Facebook Page and answer Messenger messages in the same inbox as marketplace and e-mail conversations.
What the Messenger integration covers
You connect the Page in Facebook's sign-in window, without giving us your password. In it you tick exactly one Page - you connect several Pages one by one, each as a separate integration.
A customer's message shows up in the inbox right away, with no waiting for the next check. Each conversation with one person is a separate thread labelled with the name from their profile.
When the customer taps a button set up on your Page in Messenger instead of writing, for example "Get started" or a menu item, the thread shows a message with that button's name.
Messenger does not send a file and text in one message. When you reply with an attachment, the customer gets two messages: the file first, then the text.
Messenger lets you reply freely for 24 hours after the customer's last message. After that it rejects an ordinary reply, and we do not send messages with a special Meta tag yet - you can write again once the customer writes first.
How it works
Add the integration in the Ritevo panel and go through a short authorization with the provider. The process looks the same for every integration.
Each feature has its own switch in the integration settings, e.g. order syncing, message syncing or product synchronization.
Add automatic actions: documents, shipments and replies will run on their own.
Frequently asked questions
You sign in via Meta, pick your Facebook Page and confirm. It takes a few minutes.
Into the shared Ritevo inbox, alongside threads from your other channels, e.g. Amazon, eBay or e-mail.
No. The integration handles messages sent to the Page through Messenger - it does not fetch post comments or Instagram messages.
No. Messenger does not share history, so we store messages and attachments from the moment of connecting. In return, you can read them even when the integration needs reconnecting.