A Respono alternative
Ritevo makes sense if your message channels are on our list and, beyond replying to buyers, you also want to run the orders.
If you are looking for a Respono alternative, you probably want one inbox for messages from marketplaces, WhatsApp and email. Ritevo has that, disputes and complaints included, but keeps them next to the orders, so a thread shows you what was bought, whether it is paid and whether the parcel has shipped.
The condition is the same: the channel your customers write from has to be on our integrations list, and that list is shorter than in tools built purely for customer support. We also have no ticketing system with SLAs or queues.
If the list checks out, messages and orders sit in the same panel, and repetitive replies are taken over by a template, AI or an automatic action.
What you get in Ritevo
- Orders from marketplaces and shops in one table, filtered on almost any field
- Invoices, corrections and fiscal receipts sent to accounting and KSeF
- Courier and pickup point shipments with the label waiting on the order
- A packing assistant with EAN scanning and an optional waybill scan
- Your own warehouse, or a catalogue synced from a wholesaler
- Messages, complaints and disputes next to orders, with templates and AI replies
- Automatic actions with conditions and branching — for orders and messages
When Ritevo is a good fit
- You want messages and orders in a single tool
- The integrations you use are on our list
- You want to start on the free plan and pay only at a larger scale
- You do not need a whole ecosystem, just order and message handling
When Ritevo is not a good fit
- You only need an inbox and do not care about orders or shipping
- You are after a ticketing system with SLAs, queues and team reporting
- Your communication channel is not on our integrations list
- You prefer a tool built purely for customer support
Being straight about Ritevo
Ritevo is a young product. We move fast, but we are not pretending otherwise: tools that have been on the market for years carry a wider set of integrations and a longer feature list. If your sales channel, courier or accounting system is not on our integrations list, Ritevo will not handle it. So before you switch, check that list and run your own process on the free plan, from pulling an order to shipping the parcel.
What it costs
The Starter plan is 0 EUR for up to 1,000 new orders per month, Business is 22 EUR per month for up to 10,000 orders, and Enterprise is priced individually. Every integration is available on every plan. AI is billed directly by your own provider based on usage — we add no margin on top.
Frequently asked questions
How is Ritevo different from Respono?
Ritevo is a message inbox joined with order handling: next to a thread you see the order, its payment and its shipment, and repetitive replies are taken over by templates, AI or automatic actions. There is no ticketing system with SLAs and queues — Ritevo also runs orders, documents and shipping.
Which message channels does Ritevo support?
Messages, disputes and complaints from Allegro, messages and incidents from Empik, eBay messages, WhatsApp Business and any IMAP/SMTP mailbox.
Do AI replies cost extra?
You connect your own OpenAI or Claude account and pay the provider directly for what you use. Ritevo adds no margin.
Can a thread be assigned to a specific person?
Yes, threads are assigned to users, can be filtered by assignee and can be set automatically by an automatic action.
Compare with other tools
Try Ritevo on your own orders
Connect your sales channels and see your orders in the panel within about fifteen minutes. The Starter plan is free — no card, no onboarding project.
Create a free accountRespono is a trademark of its owner, and all other tool and service names mentioned on this page belong to their owners. Ritevo is not affiliated with any of them. This page describes only what Ritevo can and cannot do — we do not compare other tools' features or prices, because those change independently of us; check them with their providers.