WhatsApp Integration
Connect your WhatsApp Business account via Meta and handle customer conversations in the same inbox as marketplace and e-mail messages.
What the WhatsApp integration covers
You connect the number in Meta's sign-in window, without giving us your password. When connecting you enter the 6-digit two-step verification PIN - if the number has no PIN, you set a new one, and if it has one, you enter the same PIN.
A customer's message shows up in the inbox right away, with no waiting for the next check and no fetching switch. Each conversation with one customer number is one thread.
WhatsApp lets you reply freely for 24 hours after the customer's last message. After that it rejects an ordinary reply, and we do not send WhatsApp templates yet - you can write again once the customer writes first.
WhatsApp does not share history, so we store messages and attachments ourselves from the moment the number is connected. You can read them even when the integration needs reconnecting. Conversations from before connecting are not fetched.
You connect each WhatsApp Business number as a separate integration. Connecting the same number again with the same PIN refreshes the existing integration - the history stays and no second integration is created.
How it works
Add the integration in the Ritevo panel and go through a short authorization with the provider. The process looks the same for every integration.
Each feature has its own switch in the integration settings, e.g. order syncing, message syncing or product synchronization.
Add automatic actions: documents, shipments and replies will run on their own.
Frequently asked questions
You sign in via Meta, pick your WhatsApp Business account, add a phone number and confirm. It takes a few minutes.
Into the shared Ritevo inbox, alongside threads from your other channels, e.g. Amazon, eBay or e-mail.
The thread shows only that a message was sent at that time - without its content, because WhatsApp does not pass on the content of messages sent from other programs. To keep the whole conversation, reply to customers only in Ritevo.
Reset the number's two-step verification in the Meta panel and enter the new PIN when connecting. Keep it - you will need it to reconnect.