Messaging

WhatsApp Integration

Message handling

Connect your WhatsApp Business account via Meta and handle customer conversations in the same inbox as marketplace and e-mail messages.

How it works

Connect your account

Add the integration in the Ritevo panel and go through a short authorization with the provider. The process looks the same for every integration.

Enable the features you need

Each feature has its own switch in the integration settings, e.g. order syncing, message syncing or product synchronization.

Configure automations

Add automatic actions: documents, shipments and replies will run on their own.

How do I connect WhatsApp to Ritevo?

You sign in via Meta, pick your WhatsApp Business account, add a phone number and confirm. It takes a few minutes.

Where do WhatsApp messages go?

Into the shared Ritevo inbox, alongside threads from Allegro, Empik and e-mail.