E-mail Integration

You enter the e-mail address and password, and Ritevo suggests the IMAP and SMTP servers from the address - ready-made for Gmail and Outlook, based on the mailbox domain for other addresses. If your mail uses different servers, you change them under Show advanced settings.

Gmail requires an app password, which you create in your Google account settings with 2-step verification turned on - Outlook, Yahoo and iCloud work similarly. For company mail at a hosting provider the ordinary mailbox password usually works.

Ritevo reads the inbox and sent folders and joins emails from the same correspondence into one thread. A reply written, say, on your phone shows up in the thread too, and you download the customer's attachments right from Ritevo.

The reply goes out from the connected mailbox's address and lands in the same conversation on the customer's side, not as a new email. It is also saved to the sent folder, so you see it in your mail client.

Ritevo does not move, flag or delete emails in your mailbox. It also does not fetch spam, archive or your own folders, so an email moved there by a mail rule will not reach Ritevo.

Add the integration in the Ritevo panel and go through a short authorization with the provider. The process looks the same for every integration.

Each feature has its own switch in the integration settings, e.g. order syncing, message syncing or product synchronization.

Add automatic actions: documents, shipments and replies will run on their own.