Message handling
One inbox for everything a buyer writes — right next to the order it concerns.
Threads from Allegro (including disputes and complaints), Empik (incidents), eBay, WhatsApp and your mailbox land on one shared list. When a message concerns an order, Ritevo links the two and shows a preview, so you reply with the full context: what was bought, whether it is paid and whether the parcel has shipped.
You reply by hand, from a template or with AI. A template takes variables: the person you are talking to, the subject, the order number and a few more available from the thread. That way “Hi [contact]” reaches the customer as “Hi Ritevo”. AI replies are generated by a model on your own account, guided by your company's system prompt.
Threads can be assigned to specific employees, tagged with your own status, flagged as favourites and searched with advanced filters. Automatic actions can reply from a template or with AI, set a status and assign the thread to an employee.
In short
- Messages, complaints, disputes and incidents in one inbox
- Preview of the related order next to the thread
- Templates with variables from the thread and the order
- AI replies from your own account and your company's prompt
- Thread assignment to employees, custom statuses, favourites and advanced filters
How to set it up
- 1
Connect your message channels
Switch on message syncing in marketplace integrations, add WhatsApp Business or an IMAP/SMTP mailbox.
- 2
Prepare your templates
Save the replies you write most often and drop in variables from the thread and the order.
- 3
Set up automatic actions
Decide which threads get a template or AI reply, what status to set and who to assign them to.
Frequently asked questions
Can I handle Allegro complaints and disputes?
Yes. With message syncing on, disputes and complaints arrive in the shared inbox as separate threads, alongside Empik incidents.
How do template variables work?
You drop a variable into the template body, the contact or the order number for example, and Ritevo fills in its value from the thread and its related order the moment you use the template.
Does the AI reply on its own?
Only if you set it up that way. You can generate a reply in one click and send it after review, or configure an automatic action that answers by itself.
Run it on your own orders
Create an account and try this feature on your own sales. The Starter plan is free — no card, no onboarding project.
Create a free account