Ritevo
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Online stores
Shoper

Shoper Integration

Order syncingMessages via the e-mail integration

Connect your own Shoper store to Ritevo and run your sales from one panel. Buyer messages are handled through the e-mail integration in the shared inbox. Enable order syncing — and orders flow in automatically in the background. Configured automatic actions can issue an invoice and create a shipment for you.

What the Shoper integration covers

Client ID and API token

You connect the store by entering its address and the Client ID and API token from the Shoper panel. When your access details change, you update them together with the Update credentials button.

Mapping comes first

In Shoper every store creates its own statuses and payment methods, so nothing is assigned up front. Set the mapping right after connecting, before you turn on order fetching - otherwise orders arrive as Awaiting confirmation with the Other payment.

Variants and engravings

The chosen variant and whatever the buyer typed into the product's fields, for example an engraving text, are appended to the line item's name.

Dispatch deadline from the store

The dispatch date the store declared based on the products' lead times goes into the order as the dispatch deadline.

Merged orders

If you merged several orders into one in Shoper, Ritevo fetches the original orders and skips the merged one. That way the same goods are not counted twice.

How it works

1
Connect your account

Add the integration in the Ritevo panel and go through a short authorization with the provider. The process looks the same for every integration.

2
Enable the features you need

Each feature has its own switch in the integration settings, e.g. order syncing, message syncing or product synchronization.

3
Configure automations

Add automatic actions: documents, shipments and replies will run on their own.

Frequently asked questions

Are store orders synced automatically?

Yes, once order syncing is enabled, they sync periodically in the background, exactly like any other sales channel.

How does Shoper message handling work?

Buyers from a Shoper store write by e-mail. Connect your mailbox through the e-mail integration and the threads will land in the shared Ritevo inbox.

Does Shoper pass on a pickup point, such as a parcel locker?

Not yet. An order with delivery to a pickup point is fetched normally, but without the chosen point.

Will I see that a buyer paid only part of the amount?

Yes. The paid amount in the order is what the buyer actually paid - including a partial payment.